The Three Most Annoying And Least Helpful Types Of Error Messages

Avoid annoying your users, focus on being helpful

Error messages are a constant source of frustration to users of all skill levels. A recent example is Don Norman’s rant Error Message Are Evil (sic) on LinkedIn, where he insists that error messages must start collaborating with the users, and that software needs to become better at anticipating and accommodating actual user behavior. As […]

Helpful Error Messages For Fun And Profit

Grafitti: Support grows for the war on error

Nobody is keen to invest in error messages. And by invest I mean energy, money, man hours … Declare “Our product will excel at failing gracefully”, and you can probably count on your stakeholders to drop off after “excel at failing”. Everybody fails (sometimes) But every. Product. Fails. Networks happen, unexpected input happens, integrations with […]